Position Summary:

Serve as the first point of contact for customers seeking technical assistance in person, over the phone, email, and remote support. Responsible for the configuration and installation of end user devices including workstations, laptops, printers and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required in a positive and efficient manner. Configures and troubleshoots user and computer accounts and profiles. Installs, configures and maintains printers and print servers. Maintains ticket tracking software and verifies proper follow up and documentation on assigned tickets in a timely manner

Hours & Shift:: Full-time, days, M-F, potential to share on-call duties

Job Duties/Responsibilities:

*Provide first-level technical support for hospital staff across all departments (hardware, software, printers, network access, etc.)

*Assist with installation, maintenance, and troubleshooting of computers, printers, phones, and other technology equipment

*Installs software and troubleshoots software problems.

*Assists with the research, evaluation, and testing of new hardware and software technologies to meet business and operational goals and objectives for Pike County Memorial Hospital.

*Help maintain secure network access, user accounts, email systems, and equipment inventory

Benefits:

PCMH offers an extensive benefits package to meet the needs of our employees and families.

Qualifications:

Minimum Education: High school diploma or GED required

Basic knowledge of computer systems, software, and troubleshooting

Minimum 1 year experience in computer support desired.

Good communication and customer service skills

Ability to manage multiple tasks, prioritize effectively, and work independently or as part of a team

Must be dependable, detail-oriented, and professional